Privacy Policy

As a valued Aer Lingus Vacation Store customer, your personal privacy is very important to us. We understand that booking online involves significant trust on your part. We value your trust and have made it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By using this website, you are accepting the practices described in this policy.

From time to time, we may make changes to these policies, which changes will be effective immediately, so please re-visit these pages regularly if you want to keep up to date with any changes we’ve made.  You acknowledge and agree that it is your responsibility to review this site and this Privacy Policy periodically, and be aware of any modifications.


How do I know my personal information including credit card are kept confidential and safe when I book travel on the Aer Lingus Vacation Store website?

When you book travel on the Aer Lingus Vacation Store site, you do so through a secure server. The use of Secure Socket Layer (SSL) technology means that all personal information, including your credit card number, will be encrypted as it travels from your computer to the Aer Lingus Vacation Store Online Booking Engine. When received, the information is decrypted and processed in the same way as a normal credit card transaction by telephone.


If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions; otherwise, the transmission of your personal data may not be protected and Aer Lingus Vacation Store disclaims any responsibility in this regard.

The personal data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”).  It may also be processed by organizations operating outside the EEA who work for us or for one of our suppliers.  We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice.  These protections include and are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.

While we do our best to protect your information, no information transferred over the internet or stored electronically can be guaranteed to be completely secure and you provide your information to us at your own risk.


What personal information is collected when I visit the Aer Lingus Vacation Store website?

We may collect your IP Address when you register for services or browse our website or mobile apps.

If you wish to book a package online with us, you will be required to provide the following information to complete the transaction:

• Name

• Mailing and billing address

• Credit card number and expiration date

• Phone numbers

• Email address


In addition, the Transportation Security Administration (TSA) requires that we collect the following information about passengers associated with every online and phone booking:

       • Full Name

       • Gender

       • Date of Birth

What other types of information does Aer Lingus Vacation Store collect?

Travel Companion Information. When you make a reservation for someone else through this website, we will request personal information about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and also that they accept how we use and process their information.  

Information from Other Sources. We also may periodically obtain both personal and non-personal information about customers who book travel with us from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.

Automatic Information. We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and preventing fraud.

Marketing

Where you make a booking, or in any other case, if you have opted-in or signed-up, we may contact you with information about other products and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on your personal information. Don’t worry, you can opt-out of these emails at any time.

When you book or register with us, we will ask you if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the “unsubscribe” link in our emails, replying STOP to the short code in our marketing text messages or by writing to us at any time.  Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us you will miss out on receiving great offers and promotions that may be of interest to you.

You may still receive service-related communications from us.  For example, confirming bookings you make with us and providing important information about the use of our products and/or services.


How is this personal information stored or shared by Aer Lingus Vacation Store?

Aer Lingus Vacation Store will use your personal information to process your booking, to verify credit card processing and to help you manage your itinerary prior to departure. Your personal information and any records relating to your air travel will also be retained for audit functions.


In order to provide products or services you have requested, we may share your personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

We also work with carefully selected suppliers that carry out certain functions on our behalf.  For example, companies that help us with IT services, storing and combining data, processing payments and delivering products and services.

We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purpose or preventing fraud and reducing credit risk.

When we share personal data with other organizations, we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

We only share the minimum personal data that enables our suppliers and retail partners to provide their services to you and us.

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.


Does the Aer Lingus Vacation Store website use cookies?

Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). This website uses cookies for the following general purposes:

• To help us recognize your browser as a previous visitor

• To determine whether you have come to our site from an online advertisement displayed on a third-party website

• To help measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States.  Google Analytics does not identify individual users or associate your IP address with any other data held by Google.  We use reports provided by Google Analytics to help us understand website traffic and webpage usage.  

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

How do we treat personal information of children?

You are only allowed to book through our site if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.

SOCIAL MEDIA FEATURES

Our websites or mobile apps may contain social media features such as Facebook, Twitter, and Pinterest that have their own privacy notices.  Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features. 

What rights do you have in relation to your personal information?

You have the following rights in relation to the personal information that we hold about you:

You may request a copy of the personal information we are keeping about you by submitting a Data Subject Access Request to us at the below address.

You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or provide it to you for transfer it to another party yourself.

You can ask us not to process your personal information for marketing purposes at any time by sending a request to the below address or clicking ‘unsubscribe’ on any of the emails that we send to you. We will let you know if we intend to use your data for marketing purposes.

You have the right to request that we delete all personal information that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request.

If you are a California resident, we may not delete your personal information if one of the following exceptions exists:

Information is necessary to complete the transaction;                                                                                                               

Information is necessary to detect security incidents;                                                                                                                 

Information is necessary to protect against deceptive, fraudulent or illegal activity;

Information is necessary to identify and repair errors;                                                                                                             

Information is necessary to promote free speech;                                                                                                                       

Information is necessary for scientific, historical, or statistical research in the public interest;

Information is necessary for internal uses of the company if those uses are reasonably expected by consumers;

Information is necessary to comply with a legal obligation; or                                                                                                      

Information is used internally in a manner that is compatible with the context of the collection.

If you would like to exercise any of your above rights please contact us at [email protected], writing ‘Data Subject Access Request’ in the subject line. We will deal with any requests we receive in accordance with the relevant laws.


Contact us

If you have any other concerns, suggestions or questions about any issues relating to privacy on the Aer Lingus Vacation Store website, please contact us.


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