Frequently Asked Questions

Do I need a visa or a passport to travel to Europe?
You need a valid passport for travel to Europe; if you hold a U.S. passport and are traveling to the EU for 3 months or less, you do not need a special visa.

Is it easy to book online?
Yes, it’s easy to check prices by departure dates and cities and book an entire vacation package for multiple travelers online.  When booking, simply have the following information for all passengers:  names as they appear in passport and date of birth. We mail one set of documents for the entire reservation.

Is full payment due at time of booking?
Yes, full payment by credit card is due to complete the transaction and issue airline tickets.

Will I receive a booking confirmation?
Yes, you will receive an email confirming your booking with itinerary details upon completion of your transaction.

Will I receive travel documents in the mail?

Shortly after completing and paying for your booking in full you will receive a confirmation e-mail with a link to access your trip details in our Traveler Portal. Most of our travel documents/vouchers are available within approximately 5 business days of booking.  However, depending on the package booked, some documents are not available until approximately 30 days prior to travel.  You will receive a follow-up notification when they are available. Lastly, please keep in mind that your air is paperless - you will NOT receive a paper ticket or e-ticket.  The airline confirmation number found on your itinerary is sufficient for check-in.  

Do I really need to print my travel vouchers?

Yes - You will need vouchers to pick up your car (or rail voucher if a rail package), check into hotels/castle hotels/B&Bs and partake in any excursions you may have pre-booked. Note that some vouchers for excursions are open vouchers for general admission and can be used on any date during the establishments' opening hours.  Please see the remarks on the voucher for more details.

NOTE:  Sometimes details such as meeting points or times change so please print your vouchers close to departure to ensure that you have the most up to date information. 

Can I cancel my trip after booking?
Once paid your travel arrangements are non-refundable as we have secured and made payments for your reservations and services. Airlines and hotels are very strict with cancellation policies in order to reduce administration and continue to provide competitive rates. We highly recommend purchasing our Travel Protection Plan in order to protect your investment from unforeseen circumstances. For more detailed information please visit our Terms & Conditions.

Do I get seat assignments when I book through Aer Lingus Vacation Store?
Yes, you will be assigned the best available seats whether you book online or over the phone.

Can I change my seat assignments after booking?
You can contact the airline with your confirmation number (PNR) to have your seats changed.  Your PNR flight confirmation number is 6 characters and is located next to your flight information.

Where can I check my itinerary online?
To view your itinerary online, go to; be sure to have your reservation number to log-in.

What do I need to pick up my rental car?  

You will need the credit card of the designated driver.  

NOTE:  Discover cards and debit cards are NOT accepted. 

Do I need an international driver’s permit to drive a car in Europe?

Your U.S.-issued driver’s license is all you need in most European countries, but some countries also require you to have an International Driving Permit (IDP). You can get an IDP at your local American Automobile Association office ($15 plus the cost of two passport-type photos). Even if you have an IDP, remember that you must carry your U.S. driver's license as well.

Car rental agencies in Europe don’t require an International Driving Permit to rent a car but, depending on the country you’re visiting, are technically required to ensure you have one. Those driving in Italy, Slovenia, and Spain are technically required to carry a permit and could be fined if found without one.

What are the age requirements for renting a car in Europe?
Minimum and maximum age limits for renting a car vary by country, type of car, and rental company. Most companies require a minimum age of 21, but travelers who are at least 25 years old should have no problem. Drivers over 70 may have trouble renting in the Great Britain and Northern Ireland. If you're over 69, you may pay extra to rent a car in the Republic of Ireland, where the official age limit is 75 (but people 75-79 can rent if they provide extensive proof of good health and safe driving).

Does my credit card cover car rental insurance?
It is the renter's responsibility to find out if he or she has coverage in the location they are traveling to, and what limits to the coverage are. If your credit card does cover you, bring a copy of the policy with you to avoid any complications at the car rental desk as well as the credit card used for purchase.

Should I purchase car rental insurance?

Protect yourself in the event of auto collision, theft or fire with walk away coverage and zero deductible. Book VIP Express Car Insurance (aka Collision Damage Waiver) with your package to save 25% off published rates.  

If you decline this plan and can show proof of 3rd party coverage through your credit card, Enterprise will take a pre-authorized deposit of 250Euros (or 500Euros under special circumstances such as credit card decline).  If the car is damage upon return, Enterprise will place an additional 2750Euros charge on your credit card.  Upon evaluation of the damage you will be refunded the difference (if the damage is less than the total of 3000Euros) or, if the damage is more than 3000Euros, the additional will be taken up with your credit card company's insurance plan.  IMPORTANT NOTE:  If you did not purchase the VIP Express coverage with us and you cannot provide proof of 3rd party coverage, you will be required to purchase the VIP Express plan at the time of pick up. 

What side of the road do they drive on in Europe?
In all countries except Ireland and Great Britain, they drive on the right side of the road as they do in the U.S.

What is the currency used in Europe?
The Euro is the main currency used in Europe except for the following countries which use local currency: Great Britain, Armenia, Bulgaria, Czech Republic, Denmark, Hungary, Latvia, Lithuania, Norway, Poland, Romania, Sweden and Switzerland.

How can I find out what the exchange rate is?
Visit for current exchange rates.

Should I get Euros before leaving the U.S.?
Generally, it's recommended to exchange currency once you arrive at your destination.  The airport will have currency exchange and ATM machines where you can withdraw what you need upon arrival.
Can I use my ATM card abroad?
Yes, that is the easiest way to obtain local currency when traveling but you may need to inform your bank that you are traveling and will be withdrawing funds from your destination.

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