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Privacy Policy

 

As a valued Aer Lingus/Aer Lingus Vacation Store customer, your personal privacy is very important to us. This page outlines our policy concerning personal information. By using the Aer Lingus/Aer Lingus Vacation Store website, you accept the practices described in this Privacy Policy. We may update our Privacy Policy from time to time to take account of changing requirements such as changes in technology or legislation, and request that you refer back to this policy frequently to become aware of any such revisions. In addition, we recommend that you review the privacy policy of any website accessed through the Aer Lingus/Aer Lingus Vacation Store website as these sites may be subject to different privacy practices. Aer Lingus/Aer Lingus Vacation Store is not responsible for these websites or for the information made available thereon.

How do I know my personal details are confidential and safe when I purchase flights or access my personal profile through the Aer Lingus/Aer Lingus Vacation Store website?

When you purchase flights online or access your personal profile you can do so through a secure server. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit card number, will be encrypted as it travels from your computer to the Aer Lingus/Aer Lingus Vacation Store Online Booking Engine. When received, the information is decrypted and processed in the same way as a normal credit card transaction by telephone.

If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions; otherwise, the transmission of your personal data may not be protected and Aer Lingus/Aer Lingus Vacation Store disclaims any responsibility in this regard.

What personal information is collected when I visit the Aer Lingus Vacation Store website?

We do not collect personal information about you when you browse the Aer Lingus Vacation Store website. However, if you wish to book a package using the site's interactive services, we will require you to complete the Booking Form and provide us with certain information which may include the following:
- Name
- Postal Address
- Credit/Debit Card number and expiration date
- Billing address
- Phone numbers
- E-mail address

In order to help us provide you with the best possible service, you may also choose to become a Site Member. Site Membership will save you time when you book a package in future by pre-filling your personal details in the online booking section. We may also send Site Members information on services and special offers, which we think they may find of interest. Site Members will also be asked to provide us with certain information by completing the User Profile. This information is optional and may include:
- Preferred / frequent destinations
- Home airport
- Opportunity to avail of e-mail notification of special offers
- Seat and meal preference
- Preferred class of service
- Age Group
- Credit/Debit Card Details

Site Members may also join our frequent flyer program (Gold Circle) online through AerLingus.com by completing the required form in the My Profile section of that website which may also involve providing the above information.

What are the benefits of creating and maintaining a User Profile?

When you access and update your User Profile you enable us to optimize your time spent on the Aer Lingus/Aer Lingus Vacation Store website. Through the use of profile information provided we are able to personalize your website visit, ensuring that we can communicate details of special offers and other travel information that may interest you during your web visit. If you are also a Gold Circle Member, you will be able to check your Gold Circle points balance and find out additional information about your Gold Circle membership via aerlingus.com. It will also save you time when you book a package by pre-filling the online booking section. If you wish, we can also send you information directly which we think you may find of interest such as information about services, products, special offers and promotions offered by Aer Lingus/Aer Lingus Vacation Store, other carriers and service providers.

Cookies, web beacons and pixel tags and how can they benefit your website experience?

Cookies are very small text files stored on your hard drive. They uniquely identify your computer and allow us to store profile information, improve website security and help us to customize your website experience. A unique user identity is created which ensures that you are not required to re-enter login details as you move throughout the website. Time spent navigating the site is kept to a minimum. They may also be used to assist us in making our website and emails work more efficiently as well as provide us with business and marketing information. For more detailed information on cookies, visit www.allaboutcookies.org. Web beacons or pixel tags are electronic techniques that allow our website to count the number of visitors to a page or to recognise users by accessing certain cookies. At any stage you may decide to disable cookies. Please refer to your browser Help instructions for further details.

How will Aer Lingus/Aer Lingus Vacation Store use my personal information?

We use your personal information to identify you as a customer, to process your booking, to verify credit or other charge card details, to manage your Gold Circle Frequent Flyer Account (if applicable) and to deliver relevant information to you in connection with your travel and any ancillary services, which you may wish to avail of. Your information may also be used for immigration and customs control, security, administrative and legal purposes. For these purposes, we may transmit your personal information to our own offices, authorized agents, other carriers and service providers, credit and charge card companies, and data processing companies working on our behalf and to government agencies. Some of these companies may be located outside the European Economic Area. Your personal information and any records relating to your air travel will also be retained for audit functions.

We may also use the personal information of Site Members to provide them with information, which we think they may find of interest. This may include information about services, products, special offers and promotions offered by Aer Lingus/Aer Lingus Vacation Store, other carriers and service providers. We may contact you by any means of communication for which you have given us contact details, including by post, e-mail, pop-up window, fax and telephone. However, you may choose not to receive such information by so indicating on the booking form or on the Site Membership Information form.

Advance Passenger Information - Notice for Passengers traveling to and from the United States

Laws in force in the USA require Aer Lingus to collect certain information from all passengers traveling to and from the USA, prior to travel. This information includes information held in the machine-readable zone (MRZ) of your passport (passport number, country of issue, passport expiry date, given names, last name, gender and date of birth) together with other information which is not held in the MRZ of your passport (country of residence, citizenship, alien registration card number, destination address in the USA).

In addition, under U.S. law, U.S. Customs and Border Protection (CBP) will receive certain travel and reservation information, known as Passenger Name Record or PNR data, about passengers flying between the European Union and the US. CBP has undertaken that is uses this PNR data for the purposes of preventing and combatting terrorism and other transnational serious crimes. The PNR may include information provided during the booking process or held by airlines or travel agents. The information will be retained for at least three years and six months and may be shared with other authorities.

Further information about these arrangements, including measures to safeguard your personal data, can be obtained on www.dhs.gov and ec.europa.eu.

Is it easy to update and alter my personal information?

You may access and update the information which we hold about you as a Site Member or a Gold Circle Member by logging in and accessing the relevant page in the My Profile section of the website on aerlingus.com or My Travel Account on aerlingusvacationstore.com.

Where can I find information on Baggage Liability/Claims?

Baggage Liability/Claims information can be found in Aer Lingus Conditions of Carriage - click here

Contact us

If you have any other concerns, suggestions or questions about any issues relating to privacy on the Aer Lingus/Aer Lingus Vacation Store web site, please contact us via e-mail. [email protected]

Aer Lingus Vacation Store is operated by Global Consolidated Services USA Inc. (Tax ID #61-1452112), the Tour Operator, is responsible for fulfillment of all products and services purchased regardless of affiliates used. Purchaser's credit card will be charged by GCS and will appear as follows on credit card statement: "Aer Lingus Vacation Store.”