As a valued Aer Lingus/Aer Lingus Vacations customer, your personal privacy is very important to us. This page outlines our policy concerning personal information. By using the Aer Lingus/Aer Lingus Vacations website, you accept the practices described in this Privacy Policy. We may update our Privacy Policy from time to time to take account of changing requirements such as changes in technology or legislation, and request that you refer back to this Policy frequently to become aware of any such revisions. In addition, we recommend that you review the privacy policy of any website accessed through the Aer Lingus/Aer Lingus Vacations website as these sites may be subject to different privacy practices. Aer Lingus/Aer Lingus Vacations is not responsible for these websites or for the information made available thereon.

How do I know my personal details are confidential and safe when I purchase flights or access my personal profile through the Aer Lingus/Aer Lingus Vacations website?

When you purchase flights online or access your personal profile you can do so through a secure server. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit card number, will be encrypted as it travels from your computer to the Aer Lingus/Aer Lingus Vacations Online Booking Engine. When received, the information is decrypted and processed in the same way as a normal credit card transaction by telephone.

If your browser supports SSL, and if you entered our site via our secure server access, then transmission of any sensitive data will be protected. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and Aer Lingus/Aer Lingus Vacations disclaims any responsibility in this regard.

What personal information is collected when I visit the Aer Lingus Vacations website?

We do not collect personal information about you when you browse the Aer Lingus Vacations website. However, if you wish to book a package using the site's interactive services, we will require you to complete the Booking Form and provide us with certain information which may include the following:
- Name
- Postal Address
- Credit Card number and expiration date
- Billing address
- Phone numbers
- E-mail address

In order to help us provide you with the best possible service, you may also choose to become a Site Member. Site Membership will save you time when you book a ticket in future by pre-filling your personal details in the online booking section. We may also send Site Members information on services and special offers, which we think they may find of interest. Site Members will also be asked to provide us with certain information by completing the User Profile. This information is optional and may include:
- Preferred / frequent destinations
- Home airport
- Opportunity to avail of e-mail notification of special offers
- Seat and meal preference
- Preferred class of service
- Age Group
- Credit Card Details

Site Members may also join our frequent flyer program (Gold Circle) online by completing the required form in the My Profile section of the website which may also involve providing the above information.

What are the benefits of creating and maintaining a User Profile?

When you access and update your User Profile you enable us to optimize your time spent on the Aer Lingus/Aer Lingus Vacations website. Through the use of profile information provided we are able to personalize your website visit, ensuring that we can communicate details of special offers and other travel information that may interest you during your web visit. If you are also a Gold Circle Member, you will be able to check your Gold Circle points balance and find out additional information about your Gold Circle membership. It will also save you time when you book a ticket by pre-filling the online booking section. If you wish, we can also send you information directly which we think you may find of interest such as information about services, products, special offers and promotions offered by Aer Lingus, other carriers and service providers.

Cookies and how they can benefit your website experience?

Cookies are very small text files stored on your hard drive. They uniquely identify your computer and allow us to store profile information, improve website security and help us to customize your website experience. A unique user identity is created which ensures that you are not required to re-enter login details as you move throughout the website. Time spent navigating the site is kept to a minimum. At any stage you may decide to disable cookies Please refer to your browser Help instructions for further details.

How will Aer Lingus use my personal information?

We use your personal information to identify you as a customer, to process your booking, to verify credit or other charge card details, to manage your Gold Circle Frequent Flyer Account (if applicable) and to deliver relevant information to you in connection with your travel and any ancillary services, which you may wish to avail of. For these purposes, we may transmit your personal information to our own offices, authorized agents, other carriers and service providers, credit and charge card companies, and data processing companies working on our behalf. Some of these companies may be located outside the European Union. Your personal information and any records relating to your air travel will also be retained for audit functions.

We may also use the personal information of Site Members to provide them with information, which we think they may find of interest. This may include information about services, products, special offers and promotions offered by Aer Lingus, other carriers and service providers. We may contact you by any means of communication for which you have given us contact details, including by post, e-mail, pop-up window, fax and telephone. However, you may choose not to receive such information by so indicating on the booking form or on the Site Membership Information form.

Is it easy to update and alter my personal information?

You may access and update the information which we hold about you as a Site Member or a Gold Circle Member by logging in and accessing the relevant page in the My Profile section of the website.

Contact us

If you have any other concerns, suggestions or questions about any issues relating to privacy on the Aer Lingus web site, please contact us via e-mail. info@aerlingusvacationstore.com

WARSAW AND MONTREAL NOTICES

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention or the Montreal Convention may be applicable and the applicable Convention governs and in most cases limits the liability of carriers for death or personal injury, delay, and in respect of loss of or damage to baggage. See also notices headed "Notice of Baggage Liability Limitations" and "Advice to International Passengers on Limitation of Liability".

ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed U.S. $75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. The limit of liability of U.S. $75,000 above is inclusive of legal fees and costs except that in case of claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of U.S. $58,000 exclusive of legal fees and costs. For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately U.S. $10,000 or U.S. $20,000.
The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative.

NOTICE OF BAGGAGE LIABILITY LIMITATIONS

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage. For travel wholly between U.S. points federal rules require any limit on an airline’s baggage liability be at least $2500 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

NOTICE OF INCORPORATED TERMS OF CONTRACT

Air transportation, whether it is domestic or international (including domestic portions of international journeys), is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage. Other carriers on which you may be ticketed may have different conditions of carriage. International air transportation, including the carriers' liability, may also be governed by applicable tariffs on file with the U.S. and other governments and by the Warsaw Convention or the Montreal Convention. Incorporated terms may include, but are not restricted to:
· Rules and limits on liability for personal injury or death.
· Rules and limits on liability for delay.
· Rules and limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation charge.
· Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier.
· Rights of the air carrier to change terms of the contract.
· Rules on reconfirmation of reservations, check-in times, and refusal to carry.
· Rights of the carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate carriers or aircraft and rerouting.
You can obtain additional information on items 1 through 7 above at any U.S. location where the transporting air carrier's tickets are sold. You have the right to inspect the full text of each transporting carrier's terms at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier's terms is available at any U.S. location where the air carrier's tickets are sold.

NOTICE-OVERBOOKING OF FLIGHTS

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or your travel agent.

RECONFIRMATION NOTICE

Some international carriers require reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements.

CANCELLATION AND CHANGE RULES:

All airfare sold on this site or in conjunction with this travel provider is non-refundable/non-changeable. It is instant purchase and the fare quoted will not be guaranteed until you have received confirmation of your purchase.
If you choose to purchase our Full Credit Waiver Cancellation Policy, you will have the opportunity to cancel your existing vacation and receive a Credit Voucher, less the cost of the policy and document preparation, for use 364 days from time of your original booking date. Your Credit Voucher must be used with the same airline when you rebook.
If you do not purchase the Full Credit Waiver Cancellation Policy you will not be eligible for cancellation, and will lose any monies paid if travel does not commence. Only in situations regarding medical problems and family emergencies that prevent you from traveling, will you be eligible for cancellation if you have not purchased the Full Credit Waiver Cancellation Policy.
If you feel you have an issue relating to the above, you must write a letter to our customer service department (see address in Contact Us footer) detailing your issue and include documentation. (note from doctor, copy of death certificate, etc). Our Customer Service department will then determine if you are eligible to receive a credit waiver for your travel. Again, no refunds will be given.